We'll begin our work together in a predetermined series of time-bound coaching sessions, paid in full with a considerable package discount {PIF-Paid in Full), or in equal monthly installments (MFA- Monthly Fee Arrangement). Paying for full a package of sessions is a nice option because once you pay, you tend to pay better attention to your coaching and put more into it, for better ROI. Our routine call time-frequency at fixed intervals is structured by the coaching plan you select.
Payment Parameters
About Paid in Full Arrangements
Packages paid in full can extend up to 6 month time periods of coaching, then we renew billing for the next period, and pro-rate any excused sessions you missed if you didn't make them up, or give a 30 day limit to make them up before your renewal. If the sessions/total time paid is used up before six months, we renew another series of sessions. You can convert to an MFA at that time if it appeals to you.
About Monthly Financing Arrangements
You can pay your coaching with a fixed monthly fee if it is more convenient for you. When you complete the expected number of monthly sessions in your plan within a 30 day billing period, the next installment is billed right then or as a default on the 30th day from the previous month's billing date automatically. You will not be invoiced. However we will send a pdf receipt if requested once billed. It is your responsibility to complete and use the time expected or number of sessions in your plan, and make up excused absences. You're allowed one excused absence or reschedule per month unless the coach himself requests another reschedule.
In the unlikely event the coach (not the client) reschedules and delivers fewer sessions within the
30 day period than the expected number, we "bank" the session(s). (This does not apply for bi weekly coaching plans, discounted fee arrangements or unexcused misses). We can add a session the following month or put it towards a longer session. You may also use your session(s) banked toward others in your organization who may want help. We do not pro-rate the next bill or delay billing to make up banked sessions. The monthly fee will continue as the same fixed amount each month as we continue. And if we elect to do more session time than your monthly installment covers in a 30 day period, we'll pro-rate it additionally to you if you have no sessions banked to cover it.
Commitment and Consistency Policy
Taking interest is not the same as being committed to the process. Program cancelations are not optional. There are none. Your Company/Employer is responsible for the total fees affiliated with the time-frame agreed, even if you decide to not participate for whatever reason. Discontinuation requests or change requests to your coaching plan are considered on a case per case basis.
We want you to take your coaching as seriously as we do, as it cultivates the level of self-reliance you come to enjoy in being more successful. Every coaching session is guaranteed in so far that if you’re not satisfied with a session, it’s on us. If you decide to cop out, opt out early, for ANY reason, there are no refunds or pauses in payment schedules. You either “use it or lose it” like a gym membership. Missing sessions is not our financial responsibility. We want serious people taking action in this program, not “tire-kickers” or “let’s see if this works” type of commitment. And we want this to be the best investment for both you and your Company, to have you operating at the top of your game.
There are no “breaks” or “pauses” in session series. We want you to gain momentum because it pays off later on. Taking a 30-60 day hiatus is not allowed because it’s not likely you’ll pick back up your coaching, and subsequently will suffer losses of potential for change and momentum long term. You will be no less busy later than you are now. If for extreme conditions you must take a break, again, it is your responsibility to complete your coaching, as payment continues.
Being overwhelmed and unable to get to your assignments and priorities due to a state of flux, groundlessness, unpredictable conditions, and difficult circumstances is why you have a coach in the first place to keep your rudder in the water, not a reason to cop out. One of the main reasons you hire a coach is to be self-reliant, and “create” desired outcomes despite your circumstances.
If you step up and engage like this, you’ll be given the best coaching there is. Certainly everyone would be better off having a coach in his or her corner, but if he or she are not willing to do the work, it’s not productive. Fee cuts or hiatuses due to a lack of commitment yielding poor results will not be granted because it is not the coach’s financial responsibility for the player’s lack of effort, it’s your responsibility to get results.
The coach cannot play the game and win for you. In the professional sports world, the athlete is the performer. The coach critiques gives input and direction motivates and inspires, but the athlete performs. The results you get are your responsibility. You will complete assignments, clarify misunderstandings, give no excuses or cop-outs, take responsibility, create effective plans, and establish means for measurements. This way, the victories you share in each coaching session have you looking forward to impressing your coach; you can’t wait to tell him how you did. Normal activity levels don’t impress; your best work amazes your coach.
Quickies
“Quickies” are small help requests via email, outside our routine session times either replied by sudden email, webcam conferencing, or phone. Ongoing email support will be available and is the preferred mode of communication, however call support on an immediate need is available to you. Timing can be critical, so if an issue or opportunity surfaces that is time sensitive to get input on it, please expect immediate attention to it within 24 hours, and it may require a call be scheduled to devote 100% attention to the item(s). No quickies will be scheduled on a Saturday or Sunday, so if you prompt an email for a quickie over a weekend, it’ll be retrieved on Monday. This is included, not extra, unless it becomes excessive. This will be up to your coach to assess and address this with you if it occurs.
Refund and Withdrawal
Notification
A withdrawal must be communicated no less than 30 days from the date of the official stop time. Any payment already processed for the current month in which a withdrawal notification is given is not refundable and must be finished.